No. No, it fucking isn’t.
If my call were actually important, you wouldn’t put me on hold for forty-five minutes while repeatedly telling me how important it is.
First, I have to fight through an endless menu.
Press one for this. Press two for that. Press three to hear the same useless options again. Enter your account number, date of birth, ZIP code, blood type, and the name of your first-grade teacher.
Then, after entering everything twice, I finally reach an actual human—who immediately asks me for all the same information again.
And God help me if I press the wrong button. There is no going back. I’m sent to the wrong department, transferred three more times, disconnected, and forced to start the entire electronic hostage situation over again.
Sometimes I just want to talk to a human being.
Not a chatbot. Not a voice-recognition system that misunderstands every word I say. Not twelve menus designed specifically to prevent me from reaching anyone who might actually solve the problem.
Just answer the fucking phone.
WTF.